THESE STANDARD TERMS AND CONDITIONS ARE IN ACCORDANCE WITH 4TH SCHEDULE OF THE TOURISM INDUSTRY (TOUR OPERATING BUSINESS AND TRAVEL AGENCY BUSINESS) REGULATIONS 1992.

These standard terms and conditions apply to all our tours Outbound Tour other than Umrah or Ziarah and Outbound Tour for Umrah or Ziarah Packages.

Please carefully review these Terms and Conditions before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions.

1. RESERVATION, DEPOSIT AND FULL PAYMENT

To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Package Tour. This deposit will form part of your final payment. The maximum deposit is specified in table 1 below.

Your reservation shall be confirmed once we received payment and an acknowledged and signed copy of this brochure.

Table 1
For Group Tour Package, payment of the deposit and confirmation of the reservation does not constitute confirmation of the Package Tour. This Package Tour are subject to a minimum group size (to be determined by us, in our absolute discretion) before the Package Tour is confirmed. If the minimum group size is not achieved at least 45 days before the scheduled departure date for a Package Tour, we shall be entitled to cancel all reservations for the Package Tour in accordance with clause 3 below.

We will notify you as soon as possible once your Package Tour has been confirmed. Unless otherwise agreed or notified by us, following confirmation of your Package Tour, you must make full payment for your Package Tour at least within 30 days before the designated departure date for Free Independent Traveller (FIT) tour packages and 45 days for group tours packages. If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled and to impose a cancellation fee, in accordance with clause 2 below, and to apply the deposit toward settlement of the cancellation fee, with any balance owing to be payable within 14 days, without any recourse by you against us.

2. CANCELLATION BY CUSTOMER

Unless otherwise stated in the Agreement, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on table 2 below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund made by any airline for a cancellation made 7 working days or less before the day of travel for non-promotional fares, shall be paid to the tour member less any administration charges incurred by the tour company. Please note that any change of departure date, traveller’s name (other than correction of typographical errors) or Package Tour is considered a cancellation and a cancellation fee will apply.

Table 2
You will be notified of the amount of the cancellation fee payable as soon as possible following the cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

3. CANCELLATION BY COMPANY

Please note that the Company is merely acting as an intermediary to engage the services of third-party service providers in respect of your Package Tour. Even after full payment for a Package Tour has been made, all Package Tour arrangements are still subject to final confirmation by the relevant third-party service provider(s).

We shall endeavor to notify you before the scheduled departure date, if, due to any unforeseen circumstance(s), or force majeure event such as strike, riot, war, any act of God and/or order from the government of Malaysia, any Package Tour or part thereof cannot be finalized, needs to be changed by us or your reservation has to be cancelled In such case, we may shall recommend an alternative to the applicable Package Tour or part thereof, to either the same or another destination.

Please note that additional charges may apply for such alternative Package Tour or part thereof and you will be advised accordingly of all such charges before having to make any selection and affect the top-up payment. If no alternatives are offered or should you decide not to accept any alternative offered, we will refund all payments received from you less the administrative fee chargeable for the applicable Package Tour or part thereof, without interest, in full discharge of our obligations to you. If an alternative is offered and accepted by you that is of a lesser value than the original Package Tour or part thereof that cannot be fulfilled, we will refund the difference in value, without interest, in full discharge of our obligations to you.

As for group packages, in the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid as follows: